Remote Support

---

BENEFITS OF REMOTE SUPPORT:

Access to expert technical support from any geographic location as long as you have an Internet connection. You can feel confident about a capable service response even if you are constantly moving locations.

Remote support can resolve 90% of IT issues. Though not every single problem under the sun can be solved remotely, the large majority can. Scientists estimate that up to 90% of hardware issues and 99% of software issues can be solved by  remote access. This can be difficult to comprehend, but technological capabilities have evolved tremendously. You may not see the IT tech right there in front of you, but rest assured they are fixing the problem.

We use high quality secure remote access to ensure the protection of your sensitive information. 

There are screen sharing programs that allow your technician to access and control your computer. Our technician can see your computer just like you can. Literally, from your end you will see the cursor moving, different applications being accessed, and can actually watch the problem being solved by invisible hands right before your eyes. He/she can control the mouse, check the service logs, investigate hardware and software related issues. Frequently, there doesn't have to be anyone present on the other end, so we can do the work completely independently to help resolve your problems around your busy schedule.

To minimize future setup, we can establish unattended access tools so we can jump on any time you need us to. This can only be continued with the trust that you would give an IT person in your home on your system.

Many times, remote support can begin during the initial phone call without having to schedule an appointment at some future day and time. Say goodbye to the days of having to call around for an available IT professional, schedule an appointment, wait for them to arrive, then have them visit and spend however much time necessary to correct the problem. With remote support, we may be able to start working on the problem the very moment you call. This on-demand-service means quicker response time, and as a result, quicker time to resolution. 

Remote IT support is not only useful when a there is an immediate problem to solve, it is also handy for general maintenance and preventative care for all of your systems and devices, including installing updates, application installations, antivirus support and updates, network monitoring, data backups, system monitoring, security checks, virus removal, and more. To have an expert IT professional committed to the health of your systems is an awesome benefit.