Even though you may have purchased our very high quality Surprise Computer LLC computer, a user may inadvertently click on the wrong thing and get a virus. We are here to help keep your Surprise Computer LLC computer virus-free and in tip top condition.
This service is in-person and on-site. Infections (viruses, spyware, adware, malware, worms, hijackers, etc.) are a very common problem. They can be the most difficult to resolve and have the potential to destroy your personal data, damage your devices, and steal your identity. We can tackle infections. It doesn't have to be a nightmare when you have our best expert assisting you.
- 1. Arrival time is estimated, please allow plus or minus one hour from the appointment time.
- 2. If you live more than 20 minutes away from the city center of Surprise, there may be an additional travel fee.
- 3. You will let us know in advance what you need done and with what equipment we will be working on (name, brand, model, etc.) so we can be prepared to best meet your needs.
- 4. If you have actually been hacked, unfortunately, no one can guarantee that your computer can be clean after a hack. We can discover evidence of hacking if it is there. We will scour the computer for threats, even things that have been there for years, and make your computer as secure as it can be.
- 5. If you have indeed been hacked, we must be very careful accepting payment for services. Once your bank or credit card company has closed your account, please shred the credit card and all checks. We have been accidently given a check from an account that was closed due to hacking, and then after trying to deposit the check, the bank mistakenly flagged us as a threat and detained our account, and it caused a few problems. So if you were hacked and the bank has closed your account, please prepare to pay either cash or using a credit card/check from a known good and still open secure account. Thank you.